Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: ATTN: Todd, 30 Awamutu Grove, Lower Hutt, Wellington 5010, New Zealand.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product(s), you should mail your product to: ATTN: Todd, 30 Awamutu Grove, Lower Hutt, Wellington 5010, New Zealand
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Wizard Frequently Asked Questions
How is it smokeless?
Typically a fire pit is shaped like a bowl, you put wood in the bowl, then fire and smoke comes out of the bowl.
To describe it simply, the Wizard fire pit is like a bowl inside a bowl, the double layered wall creates an airflow that allows the smoke to burn off before it gets to you!
Why a smokeless fire pit?
There are many benefits to a smokeless flame! Firstly no need to constantly dodge smoke, you can enjoy a night around the fire pit without smelling like one. With little to no smoke your Wizard fire pit is also more environmentally friendly.
Can I burn it on a wood deck?
Wizard Fire Pits can safely be used on a wood deck, but requires your attention, and it should never be left unattended while burning.
All Wizard Fire Pits come with foldable legs to elevate it off the ground, allowing airflow to the cool the bottom and also draw fresh oxygen into the adjustable vents.
Even when using the foldable legs, wood and composite decking materials differ significantly in quality and treatment, and have varying heat resistance ratings. If you are unsure you can further elevate or insulate your fire pit to avoid potential damage. For example a fireproof BBQ mat.
Never leave your fire pit unattended on a combustible surface when hot - even while cooling down. Hot ashes can reignite and escape onto the surface.
Where can I use my fire pit?
Use it in your backyard or thanks to its portability you can use it at the beach or your next camping trip.
How do I clean out my fire pit?
When your wood is burned through completely, and your fire pit is cool, remove the ash pan from under your base plate and dump it.
Are they stationary, or can they be moved?
Yes, thanks to the unique design, our fire pits can be easily transported and only weigh around 11kg.
Why is my base plate removable?
As your wood burns on the base plate, the ashes will fall to the ash pan below. When it's done burning and completely cooled, you won't have to tip your fire pit over to get rid of ashes. A simple lift of the base plate and removal of the ash pan means you can easily clean your fire pit.
Will my bonfire be hot when in use?
YES! Do not touch your fire pit with barehands when in use. It should be treated like an open flame.
What type(s) of wood should I use as fuel?
To get a really good smokeless flame, you must use quality, dry fuel. Kiln-dried hardwoods such as manuka, gum and wattle are great and have a low moisture content; other woods, such as quality macrocarpa and pine are also suitable.
The firepits sold by Wizard Fire Pits Limited, are designed to operate without smoke. However, smokeless firepits are not guaranteed to be 100% smokeless at all times (eg that you will never see any smoke at all).
Factors such as wind, fire temperature and fuel type can have an effect. For example, a gust of wind may cause a puff of smoke to occur. If your fire pit is running out of fuel or you are finished with it and it is cooling down, smoke may occur when the double burn is no longer in action. When your firepit is getting up to temperature (15-20 mins) smoke will occur until the double burn can take effect.
Improper use of the firepit can increase the amount of smoke produced. As such, Wizard Fire Pits Limited disclaims any and all liability for any smoke produced from the use of our smokeless firepits.
Wizard Fire Pits Limited stands behind the smokeless design of our firepits and believes that, under proper conditions and when operated correctly, the smokeless firepits will produce a clean burn.