Thank you for visiting and shopping at www.wizardfirepits.co.nz Following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy
Shipment processing time
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
All pre-orders will be shipped on the date specified on the product page unless otherwise communicated directly.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery time
1-4 business days
2-4 business days
*Delivery delays can occasionally occur.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped. If you selected (tracking) then this email will also contain your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
www.wizardfirepits.co.nz is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
www.wizardfirepits.co.nz is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
Currently www.wizardfirepits.co.nz only ships domestically within New Zealand.
Wizard Frequently Asked Questions
How is it smokeless?
Typically a fire pit is shaped like a bowl, you put wood in the bowl, then fire and smoke comes out of the bowl.
To describe it simply, the Wizard fire pit is like a bowl inside a bowl, the double layered wall creates an airflow that allows the smoke to burn off before it gets to you!
Why a smokeless fire pit?
There are many benefits to a smokeless flame! Firstly no need to constantly dodge smoke, you can enjoy a night around the fire pit without smelling like one. With little to no smoke your Wizard fire pit is also more environmentally friendly.
Can I burn it on a wood deck?
Wizard Fire Pits can safely be used on a wood deck, but requires your attention, and it should never be left unattended while burning.
All Wizard Fire Pits come with foldable legs to elevate it off the ground, allowing airflow to the cool the bottom and also draw fresh oxygen into the adjustable vents.
Even when using the foldable legs, wood and composite decking materials differ significantly in quality and treatment, and have varying heat resistance ratings. If you are unsure you can further elevate or insulate your fire pit to avoid potential damage. For example a fireproof BBQ mat.
Never leave your fire pit unattended on a combustible surface when hot - even while cooling down. Hot ashes can reignite and escape onto the surface.
Where can I use my fire pit?
Use it in your backyard or thanks to its portability you can use it at the beach or your next camping trip.
How do I clean out my fire pit?
When your wood is burned through completely, and your fire pit is cool, remove the ash pan from under your base plate and dump it.
Are they stationary, or can they be moved?
Yes, thanks to the unique design, our fire pits can be easily transported and only weigh around 11kg.
Why is my base plate removable?
As your wood burns on the base plate, the ashes will fall to the ash pan below. When it's done burning and completely cooled, you won't have to tip your fire pit over to get rid of ashes. A simple lift of the base plate and removal of the ash pan means you can easily clean your fire pit.
Will my bonfire be hot when in use?
YES! Do not touch your fire pit with barehands when in use. It should be treated like an open flame.
What type(s) of wood should I use as fuel?
To get a really good smokeless flame, you must use quality, dry fuel. Kiln-dried hardwoods such as manuka, gum and wattle are great and have a low moisture content; other woods, such as quality macrocarpa and pine are also suitable.
The firepits sold by Wizard Fire Pits Limited, are designed to operate without smoke. However, smokeless firepits are not guaranteed to be 100% smokeless at all times (eg that you will never see any smoke at all).
Factors such as wind, fire temperature and fuel type can have an effect. For example, a gust of wind may cause a puff of smoke to occur. If your fire pit is running out of fuel or you are finished with it and it is cooling down, smoke may occur when the double burn is no longer in action. When your firepit is getting up to temperature (15-20 mins) smoke will occur until the double burn can take effect.
Improper use of the firepit can increase the amount of smoke produced. As such, Wizard Fire Pits Limited disclaims any and all liability for any smoke produced from the use of our smokeless firepits.
Wizard Fire Pits Limited stands behind the smokeless design of our firepits and believes that, under proper conditions and when operated correctly, the smokeless firepits will produce a clean burn.