Personal information we collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”.
How do we use your personal information?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
Sharing your Personal Information
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful requests for information we receive, or to otherwise protect our rights.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt-out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt-out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
Do not track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at firstname.lastname@example.org
Wizard Frequently Asked Questions
How is it smokeless?
Typically a fire pit is shaped like a bowl, you put wood in the bowl, then fire and smoke comes out of the bowl.
To describe it simply, the Wizard fire pit is like a bowl inside a bowl, the double layered wall creates an airflow that allows the smoke to burn off before it gets to you!
Why a smokeless fire pit?
There are many benefits to a smokeless flame! Firstly no need to constantly dodge smoke, you can enjoy a night around the fire pit without smelling like one. With little to no smoke your Wizard fire pit is also more environmentally friendly.
Can I burn it on a wood deck?
Wizard Fire Pits can safely be used on a wood deck, but requires your attention, and it should never be left unattended while burning.
All Wizard Fire Pits come with foldable legs to elevate it off the ground, allowing airflow to the cool the bottom and also draw fresh oxygen into the adjustable vents.
Even when using the foldable legs, wood and composite decking materials differ significantly in quality and treatment, and have varying heat resistance ratings. If you are unsure you can further elevate or insulate your fire pit to avoid potential damage. For example a fireproof BBQ mat.
Never leave your fire pit unattended on a combustible surface when hot - even while cooling down. Hot ashes can reignite and escape onto the surface.
Where can I use my fire pit?
Use it in your backyard or thanks to its portability you can use it at the beach or your next camping trip.
How do I clean out my fire pit?
When your wood is burned through completely, and your fire pit is cool, remove the ash pan from under your base plate and dump it.
Are they stationary, or can they be moved?
Yes, thanks to the unique design, our fire pits can be easily transported and only weigh around 11kg.
Why is my base plate removable?
As your wood burns on the base plate, the ashes will fall to the ash pan below. When it's done burning and completely cooled, you won't have to tip your fire pit over to get rid of ashes. A simple lift of the base plate and removal of the ash pan means you can easily clean your fire pit.
Will my bonfire be hot when in use?
YES! Do not touch your fire pit with barehands when in use. It should be treated like an open flame.
What type(s) of wood should I use as fuel?
To get a really good smokeless flame, you must use quality, dry fuel. Kiln-dried hardwoods such as manuka, gum and wattle are great and have a low moisture content; other woods, such as quality macrocarpa and pine are also suitable.
The firepits sold by Wizard Fire Pits Limited, are designed to operate without smoke. However, smokeless firepits are not guaranteed to be 100% smokeless at all times (eg that you will never see any smoke at all).
Factors such as wind, fire temperature and fuel type can have an effect. For example, a gust of wind may cause a puff of smoke to occur. If your fire pit is running out of fuel or you are finished with it and it is cooling down, smoke may occur when the double burn is no longer in action. When your firepit is getting up to temperature (15-20 mins) smoke will occur until the double burn can take effect.
Improper use of the firepit can increase the amount of smoke produced. As such, Wizard Fire Pits Limited disclaims any and all liability for any smoke produced from the use of our smokeless firepits.
Wizard Fire Pits Limited stands behind the smokeless design of our firepits and believes that, under proper conditions and when operated correctly, the smokeless firepits will produce a clean burn.